Frequently Asked Questions

1. What are Englewood Wine Merchants’ shipping rates?

Englewood Wine Merchants ships via FedEx. Depending on the number of bottles and the weight of the package, shipping charges will vary. Shipping FedEx Ground versus FedEx Next Day versus FedEx Two Day will also vary the cost of shipping your order. To see an estimate of shipping charges, you may click here.

2. What happens if no one is available to sign for my delivery?

Any shipment that contains alcohol requires and adult signature of someone at least 21 years old or older. If no one is available for signature on the first attempt, FedEx will leave a notice and make two more attempts. You can contact FedEx directly after the first attempt to make specific delivery arrangements. Should delivery fail on the third attempt, the package will be sent back to Englewood Wine Merchants. Unfortunately, Englewood Wine Merchants will have to charge you shipping and handling to re-send the order. Sorry, we cannot be responsible for failed deliveries due to a lack of adult signature.

3. Does FedEx Ground guarantee a specific delivery date?

FedEx ground does not guarantee a specific delivery date or time of day delivery. Once a package is shipped, a tracking number will be sent to you via e-mail so that you can track your order. FedEx ground offers only approximate delivery dates. Therefore, if delivery requires a guaranteed delivery date, we recommend FedEx Two Day or FedEx Next Day which may be selected during your online checkout.

4. How does the 15% case discount apply to mixed cases and/or sale items?

A case of wine is 12 bottles. We offer 15% off any 12 bottles of non-sale items. You can order 12 bottles of the same label or 12 bottles of any mixed labels to enjoy the 15% discount. Sale items can be combined with non-sale items, however, only the non-sale items will receive the 15% discount. So for example, if you order 6 bottles of a sale item and 6 bottles of a non-sale item, you would qualify for the case discount on the 6 non-sale items, but not on the sale items.