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Frequently Asked Questions
1. What are Englewood Wine Merchants’ shipping rates?
Englewood Wine Merchants ships via FedEx. Depending on the number of bottles and the weight of the package, shipping charges will vary. Shipping FedEx Ground versus FedEx Next Day versus FedEx Two Day will also vary the cost of shipping your order. To see an estimate of shipping charges, you may click here.
2. What happens if no one is available to sign for my delivery?
Any shipment that contains alcohol requires and adult signature of someone at least 21 years old or older. If no one is available for signature on the first attempt, FedEx will leave a notice and make two more attempts. You can contact FedEx directly after the first attempt to make specific delivery arrangements. Should delivery fail on the third attempt, the package will be sent back to Englewood Wine Merchants. Unfortunately, Englewood Wine Merchants will have to charge you shipping and handling to re-send the order. Sorry, we cannot be responsible for failed deliveries due to a lack of adult signature.
3. Does FedEx Ground guarantee a specific delivery date?
FedEx ground does not guarantee a specific delivery date or time of day delivery. Once a package is shipped, a tracking number will be sent to you via e-mail so that you can track your order. FedEx ground offers only approximate delivery dates. Therefore, if delivery requires a guaranteed delivery date, we recommend FedEx Two Day or FedEx Next Day which may be selected during your online checkout.
4. How does the 15% case discount apply to mixed cases and/or sale items?
A case of wine is 12 bottles. We offer 15% off any 12 bottles of non-sale items. You can order 12 bottles of the same label or 12 bottles of any mixed labels to enjoy the 15% discount. Sale items can be combined with non-sale items, however, only the non-sale items will receive the 15% discount. So for example, if you order 6 bottles of a sale item and 6 bottles of a non-sale item, you would qualify for the case discount on the 6 non-sale items, but not on the sale items.
5. Do you offer local deliver in addition to shipping?
Yes. To our New Jersey clientele who live within 10 miles of our store in Englewood, we offer free delivery on orders over $250.00. A $15.00 delivery charge will be added to local deliveries that are less than $250.00.
6. Do you have a retail store I can visit?
Yes and we look forward to meeting you. Often, there are new arrivals in the store that have yet to integrated to our website. Our store location is at:
ENGLEWOOD WINE MERCHANTS
ONE ENGLE STREET
ENGLEWOOD, NJ 07631
For directions to our store, simply click here.
7. What are your store hours?
Englewood Wine Merchants is open 7 days a week. Our hours of operation are Monday through Thursday, 10 am - 7 pm; Friday and Saturday, 10 am - 8 pm; Sunday 12 pm - 6 pm.
8. Do you offer in store pickups?
Yes we do. Simply print out a copy of your order confirmation that was sent to you via e-mail and present it to us. Your order will already have been set aside with your name on it. Should someone other than you need to pick up your order, simply make sure they have a copy of the order confirmation.
9. If I ship wine as a gift, will there be an invoice inside the box?
No. Packages that are shipped do not include invoices. After completing your order, an e-mail invoice is sent to you at the e-mail address provided during checkout which outlines the items ordered as well as applicable charges such as shipping and handling. If you are sending a gift and would like to include a gift note, simply select “this is a gift” during checkout and you will be able to type a gift note that will be included in your order.
10. Do you sell gift certificates?
Yes in denominations of $50.00. All gift certificates must be redeemed at our store in Englewood, NJ. We can mail a gift certificate for you, however, the gift certificate must be sent via FedEx so that it can be tracked since it is the same as sending cash. There is a $7.00 fee for shipping gift certificates via FedEx.
11. How long will it take for my package to get to me from New Jersey via FedEx?
Assuming FedEx Ground, approximate shipments from New Jersey to the West Coast are 4-7 business days, to the Mid West approximately 3-5 business days, and to the East Coast approximately 1-3 business days.
12. Do you ship in extreme hot or cold temperatures?
We ship all year round. If we are experiencing an extreme hot or cold temperature period in New Jersey, we will call to notify you. We are happy to hold your package at no charge until the temperature has normalized. If you are aware of an extreme hot or cold spell in your area of the country and would like us to hold your package for a specific shipping date, please contact us directly at 877-568-8820 and we will make sure your order is not shipped until the temperatures are more accommodating.
13. Does an item on the website guarantee the quantity requested in my order?
Due to the volume of orders both on the web and in our store, sometimes quantities can quickly be depleted. Therefore, items on the web do not always guarantee quantities in the store. Should you order a specific quantity of an item and we do not have the ability to fill the entire order, we will notify you by phone or email. Also, we do not substitute vintages and will notify you by phone or email should a vintage change without it having been reflected on our website.
14. What is Englewood Wine Merchants' return policy?
If there are any problems with the receipt of your package, you must notify us within 7 days of the delivery date of your order. If you believe a bottle is bad, please put the cork back in the bottle leaving the contents of the wine in the bottle. We cannot credit you for empty bottles. If there is an error with your order regarding the type of wine shipped, please call us at 877-568-8820 or send an e-mail to firstname.lastname@example.org. Englewood Wine Merchants will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is important that you let us know of any error immediately to ensure the fastest delivery of your new shipment.
If you wish to return your wine for any other reason you may do so within 7 days of receipt of your order. Simply re-pack the wine and send it to "Englewood Wine Merchants, Attn: Returns, 3 E. Palisades Avenue, Englewood, NJ 07631". Please note, all returns are subject to a 10% restocking fee and you will not be credited for the original shipping charges.
15. What is shipping insurance and what happens to my order if it is damaged during shipment via FedEx?
Englewood Wine Merchants ships all of its wines in customized foam shippers specifically designed for wine. While rare, packages do sometimes get damaged during shipment. For this reason, Englewood Wine Merchants charges a nominal 1.9% to insure the contents of your order. The beauty of shipping insurance is that it protects you in full should your shipment be damaged in transit. In the unlikely event of damage, Englewood Wine Merchants will ship you a new order upon receipt of the damaged package. If the items ordered are rare and cannot be resent because inventory no longer exist, Englewood Wine Merchants will refund you for your order upon receipt of the damaged package.